Refund policy
RETURNS, REFUNDS, CANCELLATIONS & EXCHANGES
Dr Elie Organics
What We Will Do Together
Step 1
Raise a return or replacement request within:
- 7 days of delivery for wrong or expired product
- 2 days of delivery for damaged or missing product
Contact: support@elie.world
Contact no : +91 8956358598
Step 2
Allow us 2 working days to review your request.
Step 3
Upon approval, our courier partner will pick up the product.
Step 4
After receipt at our warehouse, quality inspection will be conducted.
If approved, replacement or refund will be initiated.
Eligible for Return/Replacement
- Wrong product delivered
- Expired product delivered
- Physically damaged or tampered packaging
- Missing product in shipment
- Defective product
Under the Consumer Protection Act 2019, refunds cannot be denied for defective or misleading goods.
Not Eligible for Return
- Opened or used products (unless defective)
- Missing original packaging
- Damage reported beyond 2 days
Refund Timeline
- Prepaid orders: Refund to original payment method within 7 business days.
- COD orders: Refund via bank transfer.
- For returns, refund is initiated after warehouse verification (may take up to 14 days total).
Partial Returns
Customers may return part of an order if eligible under policy.