Privacy policy

PRIVACY POLICY

Dr Elie Organics
Effective Date: Oct 2022

OBJECTIVE, SCOPE AND APPLICABILITY

Dr Elie Organics (“Company”, “we”, “our”, “us”) respects your privacy and is committed to protecting your Personal Information.

This Privacy Policy (“Policy”) describes how we collect, use, process, disclose, store, and protect Personal Information through platforms owned and operated by the Company, including:

(collectively referred to as the “Platform”).

This Policy applies to individuals who browse, access, register, purchase, or otherwise interact with our Platform and our skincare, haircare and organic wellness products (“Products”) (collectively referred to as “Customers”, “you”, “your”).

This Policy is prepared in compliance with:

  • Information Technology Act 2000
  • IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
  • Digital Personal Data Protection Act 2023
  • Consumer Protection Act 2019
  • Consumer Protection (E-Commerce) Rules 2020

By accessing or using our Platform and providing your information, you consent to the collection and use of information in accordance with this Policy.

If you do not agree with any part of this Policy, you may discontinue use of the Platform.

WHAT IS “PERSONAL INFORMATION”?

“Personal Information” means any information that relates to an identified or identifiable individual and is capable of identifying you directly or indirectly.

Information freely available in the public domain or furnished under applicable law shall not be regarded as Personal Information.

HOW DO WE COLLECT YOUR PERSONAL INFORMATION?

We collect Personal Information through:

1. Information Provided by You

When you:

  • Register on our Platform
  • Place an order
  • Subscribe to newsletters
  • Participate in contests or promotions
  • Contact customer care
  • Submit reviews or feedback

2. Automatic Collection

When you interact with our Platform, we automatically collect certain information such as:

  • IP address
  • Device information
  • Browser type
  • Location data
  • Usage data

We use cookies and similar technologies to improve user experience.

3. Third-Party Sources

We may receive updated delivery details, demographic insights, or marketing data from authorized partners where you have consented.

WHAT PERSONAL INFORMATION DO WE COLLECT?

We collect only what is necessary to process orders and improve services.

This may include:

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment transaction reference
  • Order history
  • Product preferences
  • Device information

Payment details are processed securely via PCI-DSS compliant payment gateways. We do not store card details.

PURPOSE OF COLLECTION

Your Personal Information is used to:

  • Verify identity
  • Process and deliver orders
  • Provide refunds
  • Communicate order updates
  • Respond to customer support requests
  • Improve Products and services
  • Conduct research and analytics
  • Prevent fraud
  • Comply with legal obligations
  • Send promotional communications (with consent)

We may also use anonymized and aggregated data for analytics and business improvement.

LEGAL BASIS FOR PROCESSING

We process Personal Information based on:

  • Performance of contract (order fulfillment)
  • Legal obligation
  • Legitimate business interest
  • Customer consent

You may withdraw consent at any time by contacting us.

SHARING OF PERSONAL INFORMATION

We do not sell or rent your Personal Information.

We may share information with:

  • Logistics partners
  • Payment processors
  • IT service providers
  • Analytics providers
  • Regulatory authorities when legally required

All third parties are bound by confidentiality obligations.

In case of merger, acquisition or restructuring, Personal Information may be transferred in accordance with applicable law.

DATA RETENTION

We retain Personal Information only as long as necessary to:

  • Fulfil contractual obligations
  • Comply with legal and tax requirements
  • Resolve disputes
  • Enforce agreements

After this period, data is securely deleted or anonymized.

SECURITY MEASURES

We implement administrative, technical, and physical safeguards including:

  • SSL encryption
  • Secure servers
  • Access control mechanisms
  • Confidentiality agreements
  • Firewall protection
  • Regular security reviews
  • Malware scanning

However, no method of transmission over the internet is completely secure.

OPT-OUT & WITHDRAWAL OF CONSENT

You may:

  • Unsubscribe from marketing emails
  • Update account information
  • Withdraw consent
  • Request deletion

Contact: support@elie.world